Cancellation and Refund Policy

Your booking's terms

Each booking has its own cancellation terms. We give them to you in your offer before you pay, including the cancellation deadline, the time zone it applies in, and any cancellation or no-show charges. Those terms apply to your booking.

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Free cancellation

If your booking allows free cancellation and you cancel before the stated deadline, you receive a full refund of the amount you paid to Vayahub. A cancellation received before the stated deadline remains timely even if the hotel confirms it later. Supplier response delays do not change your cancellation eligibility.

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Late cancellations and no-shows

If you cancel after the deadline or do not arrive, the charges in your booking terms apply. If the hotel refunds part of the booking, your refund is the amount you paid to Vayahub minus the charge the hotel keeps. If the hotel refunds nothing, the booking's cancellation terms apply. We confirm the refund amount with you before processing it.

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If your booking cannot be confirmed

If you have paid and we cannot confirm your reservation, you receive a full refund.

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Additional services

Airport transfers and other confirmed services follow the cancellation terms given to you for that service before payment.

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How refunds are made

Refunds go back to the payment method you used. We initiate an approved refund within three business days once the required confirmations from you and the hotel are in place. Your bank or payment provider may take additional time to credit the refund to your account.

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How to cancel

Email support@vayahub.com with your name and booking details. The time we receive your email is your cancellation time.

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Nothing in this policy affects any rights you have under applicable law.